Policies 1 Year warranty We warranty all of our products for 1 year against defects. In the unlikely event of a defect, you may choose a prompt replacement of your item, a store credit, or a full refund, including the cost of return shipping. Non-defect returns Non-defective products may be returned within 30 days of delivery. You may choose either a store credit or a refund of the original product and delivery amount. Please note the credit or refund does not include the cost of return shipping. General Although we diligently review and update our catalog items, we can not be held responsible for discontinuations or typographical errors. Privacy statement e-lytz.com guarantees that no customer information will be shared with any other company or institution. Terms and Conditions These are the terms and conditions for purchases made on Kings Heath Mirrors (trading as "E-lytz.com") e-lytz.com. web site (the "Terms"). By placing an order using our web site, you are deemed to have accepted the Terms. If you do not agree with the Terms set out below, please do not order from our web site. Payment In order to ensure security for your personal and credit card details, we use industry standard encryption technology. We accept Visa, MasterCard, Eurocard, Delta and Switch., American Express. Prices All prices on our website are shown in Sterling and are inclusive of any value added tax prevailing at the time in the UK. Delivery Deliveries can take up to 28 working days, however we will endeavor to deliver your goods within reasonable time fame. Delivery charges Postage and packing are extra and will be calculated when your total purchases are confirmed. The total cost of goods including value added tax and the cost of delivery will be clearly displayed before you confirm your order. Placing your order To place an order you must be 18 years of age or over You may place an order by: completing our order form at the end of the Terms in full and then clicking on the "I accept" button; or completing the order form in full and either faxing or sending us a hard copy of the form at the address listed below. As soon as reasonably possible following receipt of your completed order form we shall acknowledge receipt by sending you a confirmatory email. Acceptance of orders Your order will be deemed to have been accepted once we have processed your payment (either by credit or debit card or UK cheque). Acceptance of orders is always made subject to the availability of the items ordered. If we should be out of stock of any item ordered, we will contact you offering a close alternative or a full refund of your payment. Alternative goods will not be substituted without your express permission. The cancellation of orders after dispatch cannot be accepted. E-lytz.com reserves the right to refuse to supply any individual or company. E-lytz.com's Guarantee Should you experience a problem with any item supplied by us, we will replace or repair it, or refund your money provided that you have notified us within 7 days of receipt. The item should still be in new condition and should be returned to us at the address below with the original packaging, accessories and receipt. Please obtain some proof of postage or return to us by recorded delivery. Should you wish to cancel your order, you must notify E-lytz.com of your decision either in writing or by email at the addresses specified below. Any cancellation notice must be made within 7 working days (i.e. weekdays excluding bank holidays) of receipt of your goods. If you have already received the goods that you ordered then you should return them in accordance with paragraph 7.1 above. Security All personal details given to E-lytz.com will be kept strictly confidential. We will never pass or sell any details to a third party or mailing list company without your consent. We use industry standard encryption technology in order to protect all details given by you relating to yourself and your payment details. Disclaimer Whereas we use our reasonable endeavors to ensure the accuracy of the information published on this web site, you should note that E-lytz.com do not warrant the accuracy of any of that information or that it will be error-free. By accepting the Terms you acknowledge that the information, products and services published on this web site may include inaccuracies and typographical errors. This web site is constantly being updated and changes and improvements may be made to it at any time. E-lytz.com and/or its respective suppliers, subcontractors or agents make no representations about the suitability of any of the information on, or products and services offered through this web site for any purpose. E-lytz.com shall use reasonable care and skill in carrying out the services contained on this web site. E-lytz.com and/or its respective suppliers, officers, agents and sub-contractors disclaim all warranties, representations, terms and conditions relating to any information, products or services supplied by it, including all warranties, terms and conditions implied by statute, collaterally or otherwise of quality, fitness for a particular purpose, title and non-infringement to the fullest extent permissible by law. In no event shall E-lytz.com be liable for any indirect, incidental, special, economic or consequential loss or damages or any loss of profits, revenue, goodwill, or for loss arising from any third party claim arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or otherwise arising out of the use of this web site, arising out of contract, tort, statute or otherwise even if E-lytz.com has been advised of the possibility of the same. Subject to clauses 9.8 and 9.9 below, the total liability of E-lytz.com for direct loss arising out of the use of the web site is limited to the total value of the transaction under which the claim arises for any one event or series of connected events. Nothing in these terms shall limit or exclude E-lytz.com's liability under Part 1 of the Consumer Protection Act 1987 or for personal injury or death caused by its own negligence, or for any breach of the statutory implied undertakings as to title to the goods. The liability of E-lytz.com, its employees and agents to you in respect of any direct damage to your tangible property caused by E-lytz.com's negligence shall be limited to £50,000 in respect of any single event or series of connected events. The information contained on the web site may contain inaccuracies or typographical errors and E-lytz.com's liability for any inaccuracies or errors arising is excluded to the fullest extent permitted by law. This web site contains copyright material belonging to E-lytz.com and its licensors. No material on this site may be reproduced in any form without the prior written consent of E-lytz.com. All product names, brand names and titles used in the website are trademarks or trade names of their respective holders. E-lytz.com shall not be liable to you or be deemed to be in breach of the Terms if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control. Severability Each provision of these Terms shall be continued separately and notwithstanding that any such provision may prove to be illegal or unenforceable the remaining provisions shall continue in full force and effect. 11 Contracts (Rights of Third Parties) Act 1999 For the purpose of section 1(2) of the Contracts (Rights of Third Parties) Act 1999 you agree that it is not intended that any of the Terms are to be enforced by third parties but any third party right which exists or is available independently of that Act is preserved. 12 Governing Law The contracts for the sale of goods or services by E-lytz.com from the web site shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. Address E-lytz.com is owned by Kings Heath Mirrors The registered office and address for returning goods or notifying E-lytz.com is: Elytz.com 27-31 High Street Kings Heath Birmingham B14 7BB